Service Innovation Leader (KTP Associate)

University of Strathclyde / Clydesdale and Yorkshire Banking Group Ltd (CYBG) 
Location: Glasgow
Salary: £28-31.5k, plus £4k personal development budget 
Closing Date: 5th May 2019

This is an exciting opportunity for an ambitious graduate to further develop their career by working on a 2-year Knowledge Transfer Partnership (KTP) project between Clydesdale and Yorkshire Banking Group Ltd (CYBG) and the University of Strathclyde. 

CYBG is a long established independent financial institution offering full service retail banking and SME banking. With over 175 years of heritage CYBG operates under three brands – Yorkshire Bank, Clydesdale Bank and B, a new digital first banking service designed to meet the changing needs of customers in the 21st century. CYBG offers a full range of financial products and services to help people and businesses grow. Big enough to matter, small enough to care, CYBG have a strong personal customer base and a business banking capability through a UK-wide network. (

The aim of CYBG’s innovation programme is to create and provide a unique value proposition for their SME customers though the adoption of platform innovation strategies. Transforming CYBG's SME service delivery model through the innovation programme will drive transformational innovation and competitive advantage for CYBG. The innovation programme aligns with the current strategy and aims to make a step change in the way that CYBG creates and supports its SMEs through the introduction of new service offerings and a digital platform that will enable it to connect all key stakeholders and to create and deliver value in innovative ways within the banking sector. Due to the scope the scale of the programme and the range of skills and experience required to deliver the innovation programme CYBG will employ 2 KTP Associates: a Service Innovation Leader and an Innovation Systems Analyst.   

The position offers the KTP Associate the following benefits: 
·       a challenging and rewarding job, with real responsibility
·       a planned programme of training courses, including a £4,000 personal development budget 
·       mentoring from industrial and academic supervisors 
·       the support and resources of the University 
·       the possibility of registering for a higher degree with the University
·       the potential for good career development with the company at the end of the scheme 
·       the opportunity to make important and tangible improvements in large and dynamic company   

The post will be mostly based at the company premises in Glasgow and will include travel to other CYBG across the UK. 

The project is part of the Knowledge Transfer Partnership (KTP) programme that aims to help businesses to improve their competitiveness and productivity through the better use of knowledge, technology and skills that reside within the UK knowledge base. Successful Knowledge Transfer Partnership projects are funded by UK Research and Innovation through Innovate UK and are part of the government’s Industrial Strategy. To find out how KTP works and the vital role you will play if you successfully secure a KTP Associate position. Please visit:   

Informal enquiries about the post can be directed to Dr Kepa Mendibil, Principal Teaching Fellow (

For full details and to apply, click here.

Posted in: West, Vacancy